5 Reasons Small Businesses Lose Business

While every company has policies, terms and conditions and expectations, there will be times that an exception can be made. In those times, small business owners should be open to making those exceptions. It’s not that customers are saying small businesses are bad when they ask for an exception to be made. They are simply saying they didn’t get what they expected. Small business owners should understand that with many successful steps, there will be some setbacks. Be prepared for customers that weren’t blown away and use those moments as a way to blow their expectations out of the water. Let the customers teach excellence.

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